On Time Delivery or OTD refers to a key performance indicator measuring the rate of finished product and deliveries made in time. This rate is expressed in a total number of units delivered within a set period defined by the customer and the supplier.
On Time Delivery makes it possible to evaluate compliance with delivery deadlines and thus the quality of the suppliers according to a strategy of continuous and collaborative improvement.
The improvement of On Time Delivery is a major challenge to increase the enterprise’s level of customer service and strengthen its competitive position in the market.
